At KGXMeta, we strive to ensure every transaction is fair and transparent. This Refund Policy explains the circumstances under which refunds are granted, the types of purchases that are non-refundable, and how to submit a refund request.
By using KGXMeta and making any in-app purchase or deposit, you acknowledge and agree to this Refund Policy.
A summary of what is and isn't refundable on our platform:
| Transaction Type | Refundable? | Condition |
|---|---|---|
| Wallet Top-Up (failed payment) | Yes | Auto-refunded within 5–7 business days |
| Duplicate / Double Charge | Yes | Full refund after verification |
| Tournament Cancelled by KGXMeta | Yes | Entry fee refunded as wallet credits |
| Virtual Coins Purchase | No | All coin purchases are final |
| Tournament Entry Fee (user registered) | No | Non-refundable once registered |
| Tournament Entry (before start, user request) | Conditional | Refund as wallet credits if >2 hrs before start |
| In-App Shop Items / Tickets | No | All purchases are final once redeemed |
| Unauthorized Transaction (reported fraud) | Conditional | Investigated; refunded if verified |
1. Failed or Unsuccessful Payments
If a payment is deducted from your bank account or UPI but the coins or wallet balance are not credited to your KGXMeta account, we will initiate a full refund. This typically happens due to payment gateway timeouts or network failures.
- Refund is processed automatically within 5–7 business days
- Refunded back to the original payment method
- No action required from the user in most cases
2. Duplicate or Double Charge
If you were charged twice for the same transaction, contact us within 7 days with your transaction IDs. After verification, the duplicate amount will be refunded to your original payment method within 7 business days.
3. Tournament Cancelled by KGXMeta
If KGXMeta cancels a tournament after you have paid the entry fee, your full entry fee will be refunded as KGXMeta wallet credits. These credits can be used for future tournament registrations or coin purchases.
4. Unauthorized Transactions
If you notice a charge on your account that you did not authorize, report it to us immediately at kgxmeta@gmail.com. We will investigate and, if the transaction is confirmed as unauthorized, issue a full refund within 10 business days.
The following purchases and transactions are strictly non-refundable under all circumstances:
- Virtual Coins — once purchased, coins are non-refundable and cannot be converted to cash
- Tickets & In-App Items — all redeemed items from the in-app shop are final
- Tournament Entry Fees — once you register for a tournament, the entry fee is non-refundable if the tournament proceeds
- Daily Streak Bonuses & Earned Rewards — these are promotional items and hold no monetary value
- Watch & Earn Credits — credits earned via in-app activities are not refundable or transferable
- Wallet Credits once used toward an in-app purchase cannot be reversed
If you wish to withdraw from a tournament that you have registered for:
- Withdrawal requests made more than 2 hours before the tournament start time may be eligible for a refund as wallet credits — subject to review
- Withdrawal requests made within 2 hours of the tournament start time are not eligible for any refund
- No-shows or disconnections during a live tournament are non-refundable
- All cancellation requests must be submitted via email to kgxmeta@gmail.com with your tournament ID
Day 0 — Submit Your Request
Email kgxmeta@gmail.com with your transaction ID, registered email, and reason for refund request.
Day 1–2 — Acknowledgement
Our team acknowledges your request and begins reviewing the transaction details.
Day 2–5 — Verification
We verify the transaction with our payment gateway partner and confirm eligibility for a refund.
Day 5–10 — Refund Issued
If approved, the refund is processed to your original payment method. Bank processing may take an additional 2–5 days depending on your bank.
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01
Collect Your Transaction Details
Note your Transaction ID (from your bank or UPI app), the date & amount of the charge, and your KGXMeta registered email address.
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02
Email Our Support Team
Send an email to kgxmeta@gmail.com with the subject: "Refund Request — [Transaction ID]"
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03
Include in Your Email
Your full name, KGXMeta username, registered email, transaction ID, amount, date of transaction, and a brief description of the issue.
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04
Await Confirmation
We will respond within 2 business days. If eligible, your refund will be processed within 5–10 business days of approval.
Submit a Refund Request Now
Click below to open a pre-filled email to our support team. Replace the placeholder details with your actual transaction information.
KGXMeta reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon being posted on this page. We encourage users to review this policy periodically. Continued use of the platform after any changes constitutes acceptance of the revised policy.